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Heart Rate monitor not working and it doesn't sync either

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‎01-20-2021 14:51 - last edited on ‎01-21-2021 05:50 by Fitbit Moderator

‎01-20-2021 14:51 - last edited on ‎01-21-2021 05:50 by Fitbit Moderator

My Fitbits heart monitor stopped working I tried everything to fix it even factory reset still won’t work and now won’t sync with my phone. I’m not the only one having this problem what’s up Fitbit my watch isn’t even a year old.

 

 

 

Moderator Edit: Clarified subject

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‎01-20-2021 17:19

‎01-20-2021 17:19

Hi @Aberdeen2171 a factory reset removed your tracker from your Fitbit account, without Fitbit knowing this. 

I would setup the tracker as if it was bought this morning. 

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‎01-21-2021 05:49

In response to Rich_Laue

‎01-21-2021 05:49

Hello @Aberdeen2171 Welcome to the Community Forums! @Rich_Laue Thanks for your input! 

 

To further assist for the Heart rate inconvenience, can you confirm the model of your Fitbit device? For the syncing difficulty, as @Rich_Laue mentioned, if you performed a factory reset, you need to set up your Fitbit device to your Fitbit account. For this, please see: How do I set up my Fitbit device?

 

If the syncing difficulty persists, you can follow the troubleshooting steps here: Why won't my Fitbit device sync?

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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