Heart rate detail not showing on Sense

[rayphillips]

Just started using a Sense two days ago and having a problem with heart rate detail not showing on the Sense or iPhone mobil app. The clock face shows my pulse correctly, but if I tap on the heart symbol under today all of the details appear with “- -“ for ranges and  zones. I have verified that I have the latest versions of firmware and software. 

[Julia_G]

Hi, @rayphillips, I haven't tested this with the Sense, so can't confirm, but with some Fitbits it can solve this issue by making sure you set up notifications from your Sense to your iPhone. 

[rayphillips]

I do have notifications set to my iPhone so I don’t think that is the problem.

[WilsonFitbit]

Hello @rayphillips It's great to see you around! @Julia_G Thanks for the input! 

@rayphillips Your help is appreciated! I was told by Support Team that you have contacted them and they have provided assistance.  I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day!