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Heart rate monitor isn't working properly on my Sense

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‎01-11-2022 04:03 - last edited on ‎01-11-2022 07:54 by Fitbit Moderator

‎01-11-2022 04:03 - last edited on ‎01-11-2022 07:54 by Fitbit Moderator

I am having an intermittent fault when I try to use the heart rate monitor. The most frustrating thing about this is that it does not happen every time.

Does anyone else have this problem and if so can this be fixed. I have done all the usual things rebooting etc etc.

 

Moderator Edit: Clarified subject

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‎01-11-2022 07:55 - edited ‎12-28-2023 07:14

In response to Guy_

‎01-11-2022 07:55 - edited ‎12-28-2023 07:14

Hi there, @gainas. Welcome to the Community Forums. 

To better assist you, would you mind providing more details about the issue you're experiencing with the heart rate monitor? In the meantime, please see What factors can affect my heart-rate reading on my Fitbit device?

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-11-2022 04:21

‎01-11-2022 04:21

Hi @gainas  - what is the fault? When it occurs, if you swipe the watch face left and click the Today icon is it still a fault? If it isn't it may be due to a fault in the clock face you are using.

Author | ch, passion for improvement.

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‎01-11-2022 07:55 - edited ‎12-28-2023 07:14

In response to Guy_

‎01-11-2022 07:55 - edited ‎12-28-2023 07:14

Hi there, @gainas. Welcome to the Community Forums. 

To better assist you, would you mind providing more details about the issue you're experiencing with the heart rate monitor? In the meantime, please see What factors can affect my heart-rate reading on my Fitbit device?

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer