How do I setup my Sense?

[Trev.]

My fitbit sense won't sync.  I've  trawled through the help pages but was unsure what action to take.  Therefore I've done a factory reset however now the watch face has several languages scrolling round asking me to download the fitbit app.  After uninstalling the app and reinstalling it it's just the same.   Any ideas what I do next?

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi,

You will need to remove your device in the Fitbit app and re add it, going through the initial setup procedure as its now completely reset to new.

[WilsonFitbit]

Hello @Trev. Welcome to the Community Forums! @Guy_ Thank you so much for the input and help! 

@Trev. I was informed by our support team that you contacted them. Since you have received assistance from them, I suggest you to update your case if you have additional questions or if you need further assistance. 

Have a wonderful day!  

[Trev.]

Many thanks for replying.   I contacted customer service and they helped me to readd the fitbit by going through the set up procedure.   My apologies to Andres at customer service as I  couldn't get back to him to thank him for his help.  

[WilsonFitbit]

@Trev. Thanks for following the troubleshooting steps suggested by Customer support. 

Our team was happy to assist you and I am glad to know that the difficulty is now resolved. 

Have a great day!