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How do you return an undelivered Fitbit sense?

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‎12-24-2020 05:30

‎12-24-2020 05:30

I appreciate that these are not the best of times and I expect delays to deliveries, however over a week since ordering and no update on delivery, despite being late and not moved in 6 days.. 

Looks like it may be lost so can I have a full refund??

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‎12-24-2020 06:20

‎12-24-2020 06:20

Hi @Kennymac72 - you can contact Support to ask about cancelling your order but you may want to wait it out, especially if you plan to re-order from another online retailer. All of the delivery companies are experiencing significant delays due to unprecedented volume and covid delays. The US Post Office, especially, is experiencing at least 3 week delays. Packages are just sitting in trailers for extended periods of time. Personally, I’m still waiting for items (from other retailers) that were ordered right after Thanksgiving. As you said, these are not the best of times. But think of how your new Sense will help motivate you to better health in 2021! 

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2 REPLIES 2

‎12-24-2020 06:20

‎12-24-2020 06:20

Hi @Kennymac72 - you can contact Support to ask about cancelling your order but you may want to wait it out, especially if you plan to re-order from another online retailer. All of the delivery companies are experiencing significant delays due to unprecedented volume and covid delays. The US Post Office, especially, is experiencing at least 3 week delays. Packages are just sitting in trailers for extended periods of time. Personally, I’m still waiting for items (from other retailers) that were ordered right after Thanksgiving. As you said, these are not the best of times. But think of how your new Sense will help motivate you to better health in 2021! 

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‎12-24-2020 06:56

In response to SunsetRunner

‎12-24-2020 06:56

Classic, I purchased in the U.K. and we have been receiving 24 hr delivery all through the pandemic. I guess you can only be in awe of such efficiency and logistical precision. Unfortunately my package was being dispatched from outside the U.K. in the Netherlands, if I had known this I would have bought the product locally.
I will certainly not be using it in 2021 as I have an Apple Watch, which I had delivered in less than 2 days.. The FitBit was a Christmas gift that will no longer be made, but it will be 2021 before I get my money back .. so that’s customer service Fitbit .. not

Sent from my iPhone
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