How long is the FitBit Senes warranty valid for in European Union?

[Stormiej]

Hi FitBitters

Here's my situation:

1. Bought a new FitBit Sense on December 2023 on a shop online.
2. Subscribed the Premium FitBit
3. in March 2024, after a swim my Sense started to vibrate like crazy, and showing the FitBit logo
4. Went dead, never comeback to life, and already tried the different options lots of other users mention to bring him back.
5. Wrote an email to customer service, and for my surprise, I was informed my warranty has expired.
6. Wrote back asking the reason why I had no warranty after 4 months
7. Customer service refused to give a reason, and gave me a 35% discount to buy a new one

FitBit watches don't have warranty? This is new to me.

Would appreciate any help about the warranty question.

Kind Regards

[Odyssey13]

Hi @Stormiej  it depends on where you purchased it. Only an authorized Fitbit retailer has any warranty. click for warranty information. Sad to say, many places sell the devices, but they are third party and have no warranty, which becomes a problem for the purchaser. Have you tried going back to your original shop where you got it? If you paid by credit card, see what they can do to help you. Many times our credit cards have an insurance which helps when an item becomes broken - it's worked for many on the forums, so it's worth your calling them up to see if it can help you.