How to Auto Sync and Keep Syncing

[Fmckinnon]

Ever since Google took over FitBit, it's gone downhill, IMO.

Here's one of my biggest gripes, and maybe there is a way to fix this:
In the past, as soon as you opened the app, it synced.   

Now, if you open the app, it doesn't automatically refresh.  I have to manually pull down on the screen to force a sync.  I've tried to patiently "wait" and see, but my screen lock happens after 30 seconds and it never does.

Even worse, I don't like how while the app is open and I'm walking, it won't sync in real-time.  It used to ALWAYS do this.   For example, if I'm walking on the treadmill or down the street - if I had the app open, I could see my steps clicking away in the app, in real-time, just like on my watch.

Now, it just stays on the last sync.   Sometimes if I manually refresh it several times in a row over several seconds it realizes what I want and starts counting steps in real-time without stopping.

All of this is part of the newer app updateds pushed since Google took over.

I've been walking non-stop and had to refresh the FitBit app already 8-9x in the past few minutes.  It catches up and then the steps don't move anymore.  It used to "keep up" if I was actively walking while viewing the app.

Any ideas?

[Guy_]

Hi @Fmckinnon - unfortunately as you point out the new V4 Fitbit App doesn't work well, syncing issues being one of the major problems.

[Scott337]

This has been mentioned here many, many times over the past few months. Unfortunately all we can do is hope & wait for a fix to the Fitbit app. Hopefully the app dev team is aware of the sync issues and are working on a fix.

[Fmckinnon]

I'm glad to know it's not just me then ... so disappointing and frustrating.   Almost makes me want to leap over to Apple Watch, I'm a hard core Apple user and only reason I never did Apple Watch is because I won a fitbit in a contest before Apple Watches were even on the market ... I even know what a FitBit was when they told me I'd won it.   It was the old one that was a black wristband that had little lights on it.   So, when Apple Watch came out, I was already a FitBit user, and I'd gotten sucked into the fun "Daily Challenge" and "Workweek Hustle", social challenges .. .another thing that Google killed when they took over.

[SunsetRunner]

Any updates on this since it’s still a problem?

[Scott337]

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@SunsetRunner wrote:

Any updates on this since it’s still a problem?

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Nope, none. Over 2000 posts related to the word sync over the past few months and no response from the Fitbit team.

[Fmckinnon]

Still a problem.   Google acquires FitBit, for whatever reason, guts it, and then goes tone deaf.   It's like they don't even care.

Was on the treadmill a few days ago, and had my phone on my desk (I have a small walking treadmill under my standing desk) ... I have to wear the FitBit in my pocket because it won't track steps if it's on my wrist on this particular treadmill.   I had the FitBit app open on my iPhone and had to constantly force-refresh it to see where I was on my step count.   So annoying.

[Mary1111]

I noticed the same thing around the time Google took over.