help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Huge Step Counts

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2021 03:59

‎11-09-2021 03:59

Several time over last few months, my Sense has reported 20k - 30k or even 60k steps - all while sleeping. 

 

Is Fitbit investigating this bug?  I have seen other people post similar problems.

 

 

 

Best Answer
0 Votes
1 REPLY 1

‎11-09-2021 05:24

‎11-09-2021 05:24

Do you have MobileTrack enabled?  If so, disable it.  I had the same problem and support said to disable it and I haven't seen the issue come back.

 

One of the many bugs with their products they won't acknowledge or tell you when it's fixed.

Best Answer
0 Votes