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I can't complete the firmware update on my Sense

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‎07-02-2021 20:10 - last edited on ‎07-03-2021 07:10 by Fitbit Moderator

‎07-02-2021 20:10 - last edited on ‎07-03-2021 07:10 by Fitbit Moderator

My Fitbit says it's synced with my phone but half way threw the update y'day it cut out, how do I finish the update? As I think this is stopping me from text msgs being available and able to reply

 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-03-2021 00:54

‎07-03-2021 00:54

Hi Kristie

Sadly you have to start all over again, it happened to last week as well. It would always stop half way if it was done on WiFi, but on data now probs just took ages and keep your screen awake as in sleep mode it stops updating.

Hope this helps, DM me if you need any help x

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‎07-03-2021 06:24

‎07-03-2021 06:24

Make sure the sense is fully charged or else the update will fail...

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‎07-03-2021 07:16 - edited ‎07-03-2021 07:18

In response to lablover55

‎07-03-2021 07:16 - edited ‎07-03-2021 07:18

Hello @Kristie_xx_. Welcome to the community forums! @SunsetRunner, @lablover55 Nice to see you around and thanks for your input!

 

@Kristie_xx_ Thank you for the detailed information and for the steps you've followed prior to posting. At this time, I'd like to let you know that if the inconvenience still persists, I recommend following the recommended steps suggested in this help article: 

Why can't I update my Fitbit device?

 

For the notifications inconvenience, I noticed there is another thread and you will receive some tips there. This way we can keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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