help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I can't connect the Sense with phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2021 08:09 - last edited on ‎01-15-2021 07:57 by Fitbit Moderator

‎01-14-2021 08:09 - last edited on ‎01-15-2021 07:57 by Fitbit Moderator

Bought it and setup. Wore it for 3 days. Noticed it ha not synced after the second night. Can not get the Sense and phone to connect. Please help.

 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-14-2021 08:43

‎01-14-2021 08:43

Try these tips, best I can do without knowing what phone you are asking help for. 

Best Answer
0 Votes

‎01-15-2021 07:56

In response to Rich_Laue

‎01-15-2021 07:56

Hello @KennyPhil Welcome to the Community Forums! @Rich_Laue Thanks for your input! 

 

If by any chance you unpaired your Sense from your phone, I would suggest you to remove the Bluetooth connection between your phone and your Fitbit device:

 

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process. For question about setup, please check: How do I set up my Fitbit device?

 

If the syncing difficulty persists, you can also refer to Why won't my Fitbit device sync?

 

Keep me posted.

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes