I can't get access to any of my apps.-Sense

[deamo5333]

Something is up with my Fitbit Sense. When I try to swish to the right the only thing that comes up is a calculator. I can't get to any of my apps. I tried holding the left button to reset (getting the Fitbit dots) and still nothing happens. Has this happened to anyone?

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @deamo5333.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[deamo5333]

Yes, Fitbit is helping me. It is still under warranty and they said they will replace it. SO glad. Great customer service. 

[ashakantasharma]

https://community.fitbit.com/t5/Ionic/Apps-Listed-in-quot-My-Apps-quot-Don-t-Appear-on-Watch/td-p/22...

[deamo5333]

Fitbit had me try this several times. It did not work. 

[EdsonFitbit]

Thanks for the update, @deamo5333.

I'm glad to hear that you'll receive a replacement Fitbit Sense. Thank you for letting us know.

Thanks for your support, @ashakantasharma.

On another note, both of you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.