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I lost my data after switching phones

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‎11-23-2021 20:31 - last edited on ‎11-24-2021 04:09 by Fitbit Moderator

‎11-23-2021 20:31 - last edited on ‎11-24-2021 04:09 by Fitbit Moderator

New phone today and not only did I lose today's numbers but nothing backed up to my Samsung S21 from my previous LG G8. Help!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-23-2021 20:40

‎11-23-2021 20:40

If you logged into the same Fitbit account with same email, your data should be there.  Data is stored in Fitbit data every time you  do a successful sync.  If you had not recently completed a sync from old phone, data only since last sync would be missing.  Try looking at the fitbit.com dashboard to see if your data is there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎11-23-2021 21:06

In response to JohnnyRow

‎11-23-2021 21:06

Now that I figured that out (wrong email) it is not showing all my stats. Only shows calories, exercise, weight.  Not the details I had before.  Thankfully,  I still have my old phone to compare. 

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‎11-25-2021 12:19

In response to candacep77

‎11-25-2021 12:19

Did you remove the fitbit app, connecting settings etc from the old phone?  

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎11-25-2021 13:17

In response to candacep77

‎11-25-2021 13:17

@candacep77 wrote:

Now that I figured that out (wrong email) it is not showing all my stats. Only shows calories, exercise, weight.  Not the details I had before.  Thankfully,  I still have my old phone to compare. 

If it is certain tiles that are not showing at all, as opposed to data just being blank or 0, then tap 'Edit' near top right and scroll down to 'Additional Stats'.  It's hard to give any more help without more specifics, or ideally screen caps.

Does the "missing" data show up on fitbit.com dashboard?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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