help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inquiry about the return process of my Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2021 03:47 - last edited on ‎09-08-2021 04:26 by Fitbit Moderator

‎09-08-2021 03:47 - last edited on ‎09-08-2021 04:26 by Fitbit Moderator

How much does the shipment and the new device cost when sending your broken devise to FITBIT and receiving a new one?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎09-08-2021 04:00

‎09-08-2021 04:00

Make very sure it is broken first because you are unlikely to get a new one as a replacement from Fitbit directly.

 

If you have the option take it back to where you bought for a new replacement.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎09-08-2021 04:24 - edited ‎08-28-2023 09:07

In response to Guy_

‎09-08-2021 04:24 - edited ‎08-28-2023 09:07

Hi there, @Liam2567. Welcome to the Community Forums. 

I've seen that you still have an open case with our Support Team regarding the issue with your Sense and the return process. In order to receive an answer to your inquiry, I'd suggest you to ask this to our team so they can provide you with the correct information as every case is completely different from the others. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes