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Know problems should be pre-sales information. Fitbit wastes the buyers time.

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‎12-30-2021 15:36

‎12-30-2021 15:36

Having Fitbit Sense for a week and found it to be completely useless for my needs.

If Fitbit have a selling point e.g. Heart Rate = one would expect it works. IF they know it does not work, why I am only finding this out after payment, ensuing confusion over why the device doesn't work and finally uncovering clear statements from the manufacturer of the known problem.

 

Fitbit sense is a waste of time, inaccurate and useful data is paywalled. 

Compensation for time wasted please?

Updates on roadmap for bug fixing?

 

Is the 45 day return policy still in place?    

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‎12-30-2021 16:33

‎12-30-2021 16:33

@SunsetRunner - you can check out the warranty here. I strongly suggest you contact Fitbit Support. 

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‎12-30-2021 16:43

‎12-30-2021 16:43

@SunsetRunner They haven't given me any updates to date and apparently have been 'working on it' for over a year now. I too am extremely disappointed and am leaving Fitbit for good. Unfortunately Fitbit lost a previous loyal customer evangelist.

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‎12-30-2021 17:43

In response to SunsetRunner

‎12-30-2021 17:43

Thanks Carol, I am in the process now. The easiest solution seems to be a refund/exchange for a different brand. 

The more I learn about my Sense, the unhappier I get. 

Shame the developers cannot provide a meaningful roadmap. 

Meanwhile, the Fitbit community seems to be trying their best to support innovation and calm.

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