I am utterly disappointed in Fitbit and their products!! I received an email to replace my Iconic last year. I followed the procedures and received my Sense replacement. I received the face and had to wait a few extra weeks for the bands in order to actually wear the device. I had to replace my band within a few months because the notch broke. A year goes by and all of a sudden the screen pops off. I did not hit anything or bump any thing but the face was just hanging on by a wire. I contacted support and they informed me that my warranty had just expired! I had to pay for an extended warranty in order to get the screen replaced. I did so because I actually like my Fitbit Sense! This happened in May. Here it is 3 months later and now my Sense is stuck in a reset loop. I followed the steps in the forum and even contacted customer service and they tried to walk me through different steps with NO luck. I was informed by Thomas that I have to wait for the email to follow the steps on replacing my Sense. I get the email and get this...It's NOT in warranty so they want me to pay 35% off the retail price to replace the replacement!! If this isn't a money scheme I don't know what is! I am beyond disappointed in Fitbit, their products and their customer service (oh, I forgot to mention I was disconnected from the chat with Marie Antoinette before I called directly!) I was a loyal customer for several years (5+) and have owned multiple devices. After this year, I will NOT be purchasing another product from them!
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