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Sense back metal fell off

‎05-16-2025 21:09 - last edited on ‎05-19-2025 08:40 by Fitbit Moderator

‎05-16-2025 21:09 - last edited on ‎05-19-2025 08:40 by Fitbit Moderator

Ok here's a new one. I took my sense off the charger and it seems the metal back piece came with it and now the piece won't stay in place and the side button doesn't work...so

Moderator Edit: Clarified subject

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‎05-19-2025 08:58

‎05-19-2025 08:58

Hi there, @Tess963. It's nice to see you around the Fitbit Community Forums. I'm sorry to hear that the back metal of your Sense fell off.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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