My Sense doesn't track my sleep continuously

[Hobbie7]

About once per week the device will record my Sleep Data for a few hours then stops for and hour or hour and a half and then start up again.

Does anyone else have this happen?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Hobbie7.

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[AvocadoMike]

Yes, I have the same problem. My Sense doesn't seem to know when I'm sleeping.  Sometimes it thinks I'm sleeping when I'm awake. I tend to have very sparse sleep in the deep and REM phases when my Sense does kick on. I have apnea and my legs move a lot, so I think the Sense perceived me as awake when I'm sleeping and moving a lot.

Any developments with your issue that you'd like to share?

[EdsonFitbit]

Welcome to the Fitbit Community, @AvocadoMike.

Some users have had success setting their Fitbit devices to track sleep in a sensitive mode. For information about how this setting works, please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

In addition, you can restart your Fitbit Sense by following these instructions.

In this article you can find answers to frequently asked questions about sleep stages.

Hope this helps.