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My Sense has stopped showing heart rate on Sense

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‎12-15-2023 07:24 - last edited on ‎12-19-2023 04:37 by Fitbit Moderator

‎12-15-2023 07:24 - last edited on ‎12-19-2023 04:37 by Fitbit Moderator

1. Sense is not displaying irregular heart rhythm on fitbit app.

2. I cannot change the settings of my clock face.

In both instances the fitbit app freezes.

 

Moderator edit: edited title to clarity.

Best Answer
1 REPLY 1

‎12-19-2023 04:39

‎12-19-2023 04:39

Hi, @nordbeck Welcome to the community.

Thanks for letting me know about this situation with the settings of your clock face and the heart rate on your Sense.

I was able to confirm you contacted support, if you have any other questions or concerns, my best recommendation would be to contact them since a case was already created.

Thanks for your efforts and patience!

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