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My Sense is disconnected from my phone after midnight

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‎08-24-2021 22:48 - last edited on ‎08-28-2021 20:30 by Fitbit Moderator

‎08-24-2021 22:48 - last edited on ‎08-28-2021 20:30 by Fitbit Moderator

I just got an iPhone 11. Brand new. My Fitbit disconnects each day at midnight (or so it seems) for the past 4-5 days. Is anyone else having issues? How do I fix? I’ve deleted it and reinstalled multiple times and never had this issue with my Android. (Just switched over). Any recommendations before I just sell my Fitbit? Btw, the subscription service is stupid and not worth the extra time or money. And ridiculous you can’t have Siri on this

 

Moderator edit: updated subject for clarity

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‎08-28-2021 20:29

‎08-28-2021 20:29

Welcome to the Fitbit Community, @FitClarkBit.

 

Thank you for trying to resolve the issue with your Fitbit Sense before contacting us.

 

Have you deleted and reinstalled the Fitbit app from your iPhone 11 or your watch from your Fitbit account? If you haven't done, please make sure to remove your Sense from the list of Bluetooth devices paired to your Android phone. Then, please set up your Sense as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1630207576483.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Thank you for your feedback about Fitbit Premium. If you would like to make a suggestion you are welcome to visit the Feature Suggestions board which is constantly monitored by our engineering team for future implementations.

 

If you have any question, please let us know.

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