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My Sense is disconnecting from my phone

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‎05-29-2022 09:31 - last edited on ‎05-29-2022 17:03 by Fitbit Moderator

‎05-29-2022 09:31 - last edited on ‎05-29-2022 17:03 by Fitbit Moderator

I am having constant problems with my watch disconnecting with my mobile phone (Samsung Galaxy S21 Ultra).
It's frustrating that such an expensive watch isn't able to stay connected to my phone.
I've tried everything, unpair, re-pair, reset, reset both phone and watch, etc. All without positive result.

I need you to give me a hand please, otherwise the watch is useless since the notifications of messages and calls are lost.

 

Moderator edit: updated subject for clarity

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‎05-29-2022 17:02

‎05-29-2022 17:02

Welcome to the Fitbit Community, @MiguelRed.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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