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My Sense is not showing accurate heart rate readings

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‎04-07-2022 19:18 - last edited on ‎04-11-2022 18:55 by Fitbit Moderator

‎04-07-2022 19:18 - last edited on ‎04-11-2022 18:55 by Fitbit Moderator

Exercising very hard and heart rate on my sense shows in the 90’s, decided to check with the heart rate monitor I use on my cardiac patients and it shows 148 bpm. Cleaned the sensors cleaned my wrist , tightened it, loosened it, move it higher and lower on my wrist and for an hour it was always significantly different than my actual heart rate monitor. So disappointed especially because my ionic was more accurate and I purchased their “newest/best” is so horrible with measuring heart rate . And for Fitbit to stress all the applications involving heart rate this is truly disappointing. 

 

Moderator edit: updated subject for clarity

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‎04-11-2022 18:54

‎04-11-2022 18:54

Welcome to the Fitbit Community, @Joeymeadowsdpt.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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