My Sense is not syncing to my app on my iPhone.

[Tbohren902]

My app is not working with my Fitbit. Not recording anything like my steps, sleep, or exercising for 2 days! Do I have to replace my Fitbit? Help!!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Tbohren902.

I’m sorry to hear that you are having difficulties to sync your Fitbit Sense.

In order to resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Alsoamoc]

I have done everything; hard reset of sense, deleted app, asked iphone to forget device, reloaded and set up device getting an error message and option to abort. Completely frustrated. Watch losing time not recording. It is 15 months old. 

[Mangelova]

I had the same problem this morning. I tried everything but my watch can’t sync with my iPhone. Yesterday everything was fine. I restarted my phone, also my watch and finally I deleted the app. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Alsoamoc @Mangelova.

To resolve set up issues, we recommend following these troubleshooting steps.

If you continue having the same problem, please attach an image of the error message for further investigation.

Have a nice day.