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My Sense is on the charger, but won't charge

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‎09-26-2021 08:08 - last edited on ‎09-27-2021 12:28 by Fitbit Moderator

‎09-26-2021 08:08 - last edited on ‎09-27-2021 12:28 by Fitbit Moderator

Super annoyed, it’s not even that old. It’s on the charger, but doesn’t show its charging. What do I do?

 

Moderator Edit: Formatting

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0 Votes
5 REPLIES 5

‎09-26-2021 08:23

‎09-26-2021 08:23

@Bennigans7 Welcome to the Fitbit Community.

 

Sorry to hear about this. Please check these suggestions from our help site to see if it helps solve this issue.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎09-26-2021 08:34

‎09-26-2021 08:34

Hi

I sometimes get this. try cleaning the 4 charging points at the back of the watch they sometimes get debris in them which can stop it connecting properly 

Try also restarting your sense this will work for me

Hope this helps 

Best Answer

‎09-30-2021 12:36

In response to Newtripley

‎09-30-2021 12:36

I went to clean it and realized it was missing one of the charging points, bought a new charger, viola, works like a charm!! 

Best Answer

‎10-01-2021 08:13 - last edited on ‎10-14-2023 18:40 by Fitbit Moderator

In response to Bennigans7

‎10-01-2021 08:13 - last edited on ‎10-14-2023 18:40 by Fitbit Moderator

@Bennigans7 really happy to hear that your issue was resolved and thank you for sharing what the issue was as this may help other members in the same situation.

@Newtripley thank you for sharing your input here.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎10-01-2021 09:10

In response to AlvaroFitbit

‎10-01-2021 09:10

How long was your tracker discharged? 

Sometimes it may take an hour before any life is seen. 

Best Answer