My Sense is stuck on the fitbit logo and won't reboot.

[wmichaelsm]

My sense is stuck on the fitbit logo and will not reboot. I let the battery drain down to 0%, but the same thing keeps happening.

[Smudge3]

Hey, I'm having the same problem. Tried a restart but no luck. I let mine go down to zero as well! If I have any luck I will let you know... 

[Acidrage]

Same thing is happening to my wife's Sense. Has anyone figured out how to fix this?

[know1nose]

Also stuck at the logo but it seems to work fine when the charger is connected

[Smudge3]

Sorry Acidrage, 

No fix yet!!! 

[KJH_device]

Same thing happened to me today. Must be a software issue since there are quite a few of us with the same problem.

[TBScorchers]

Mine is as well. It was working earlier, but I noticed it had not syncd to my phone since Tuesday. I tried to sync it and my phone couldn't find it. I restarted it and it went to the FitBit logo and now I can't get it to do anything else.  Getting pretty irritated and I have to say, while I enjoy the posts here saying this doesn't seem to be exclusive to me, it does not make me feel much better to know that all of us just hit the brick wall of planned obsolescence at the same time.

[TBScorchers]

I read several other posts about this issue and tried to do the Factory reset and was unable to get it to work. I contacted FB support via chat and had a good chat with Bhea, and was able to get the Factory reset to work, but it just sat there with a Black screen. She opened a case for me and forwarded it to the warranty people and said I would get an email from them within 24 hours. After ending the chat, I long pressed the button (vibrations were still working, but black screen) and finally got it to come up with a Red X and text that said something like "Unable to clear data, sync and retry". I was unable to get the sync to work, so I removed the Sense from my phone and THAT was the key. It found my Bluetooth, gave me the pairing key, and is reinstalling the Sense now. The face of the sense is giving an status indicator, so it's doing something. I'm going to assume that this is working at this point, but I find it odd that the FitBit troubleshooting stopped about halfway through the process before giving up...

[WalkingE]

If this is a software update how do we get our latest fixed mine is constantly flashing the logo and won’t reboot. 

[Smudge3]

Hi walkingE, I contacted Fitbit through text chat. They got me to go through some checks and said my Fitbit Sense is faulty. They checked my warranty and it was still valid. 

They have sent me a new Fitbit.

Hope you get sorted. 

[Artrafayee]

Mine has been doing the same thing. 

I contacted Fitbit and was told my watch was broken and they gave me a code for 35% off a new device. I am livid. Nothing was wrong with my watch until it updated to the new firmware. They just sent an update that killed our old model watches so we have to buy another. 

[MaryGail64]

hey here is my post try doing this step by step and you may get your watch working again , most of your past data will be saved in your own web page account and you will start all over once it is working again for the new year, Here is my post link and wish you best of luck! https://community.fitbit.com/t5/Sense/Sense-was-stuck-on-Fitbit-logo-factory-reset-solved-it/m-p/552... 

[OleoAcres1976]

Same here....just pisses me off. I have the stuck logo screen after there so called update.  My Sesnse is, of course out of warranty so they can only offer me a 35% off discount off a new watch. They must do this on purpose because I have seen a lot of issues with this on the forums.  Come on Google or Fitbit, what ever happened to keeping your customers happy and they can afford to give us a way better discount than 35%.

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Same here....just makes me mad! Called "customer service" and they just said "sorry" but the warranty department will email you. I was allowed a whole 35% off discount to purchase a new one from their shop, with exceptions. My sense was out of warranty (imagine that, my almost 2 yr old sense doesn't work after their update....hmmmm). I'm not a happy camper and Google or Fitbit can certainly afford to offer us a much higher dicount amount at this point. Better yet, give us a new sense for free since they caused our watches to malfunction with their update.

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Lucky you that your watch was still under warranty.  Mine was not. Debating whether or not to stay with this company. It is just very frustrating that they caused this situation just to make us purchase new.

[know1nose]

HI IM SORRY IM JUST ABLE TO OPERATE FUNCTIONS WHEN THE CHARGER IS ATTACHED

[KJH_device]

Mine is not under warranty. I removed the device from my fitbit app. Then i uninstalled the app, restarted my phone, and teinstalled the app. I was able to get my Sense to reboot by holding down the button, then releasing, then holding down the button, then releasing. I did this for about 30 min to an hour, then it finally reset. Found the instructions online. It took lots of patience to get the timing down. Once it reset, I reinstalled the Sense on my Fitbit app. Here were the instructions: If it's still not working there, please follow the instructions given below to factory reset your Fitbit device and check if it fixes the issue.Press and hold the side button until the screen turns off.After the screen turns off, you should feel a short vibration.As soon as you feel the vibration, release the side button and immediately press and hold that button again.Keep pressing until the Fitbit logo appears and disappears, and then once again immediately release the button and press and hold it until you feel another vibration.After you feel that vibration, release the side button, this final vibration indicates you started the factory reset for your Fitbit.Please kindly let me know how it goes.Sent from my Verizon, Samsung Galaxy smartphone

[lejon72]

Same here for me in Sweden. Can’t find any information about it. It worked just fine this morning around 09:00 then it told me battery was low and then started to go in some rebooting mode. Even connected to power supply. Wtf. I vant have my Phoebe in my at work so my watch is my lifeline to see text and phone calls. 😓