help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense isn't connecting to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2021 00:40 - last edited on ‎09-07-2021 04:17 by Fitbit Moderator

‎09-07-2021 00:40 - last edited on ‎09-07-2021 04:17 by Fitbit Moderator

Hello I need help my fitbit sense and phone are not connecting I've tried the forget me and try to pair back together bit it isn't working this time. This has happened twice to me the first time it worked but now its not working I can't even find my fitbit withy phone. Please help I've only had it for 6 months and seem to have so many problems with the Bluetooth.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎09-07-2021 04:16 - last edited on ‎08-23-2024 04:41 by Fitbit Moderator

‎09-07-2021 04:16 - last edited on ‎08-23-2024 04:41 by Fitbit Moderator

@89lou Welcome to our Fitbit Community. I totally understand how you feel about the syncing issue that your Fitbit Sense has experienced. By the way, thank you for trying to get this issue fixed before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes