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My Sense recorded steps while charging

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‎04-27-2022 20:03 - last edited on ‎04-28-2022 16:07 by Fitbit Moderator

‎04-27-2022 20:03 - last edited on ‎04-28-2022 16:07 by Fitbit Moderator

Has this been fixed? Is there a way to manually reduce the steps to what they should be. Just had this issue with my new sense.

 

Moderator edit: updated subject for clarity

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‎04-28-2022 16:07

‎04-28-2022 16:07

Welcome to the Fitbit Community, @Christiegilmour.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

If you haven't done so, please restart your Watch by following these steps.

 

You can negate the extra steps by manually logging a driving activity. For instructions, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".

 

I moved your post to the Sense board to keep the Community organized.

 

Have a nice day.

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