My experience with Sense and Customer Service

[camiiipt]

Never buying from Fitbit again ! If had 3 watches because they would have a deafect in less then a year and so they would offer a 35% on next purchase and than it would start over with the next purchase 3 timessss !

The last time I said never again and they refused to refund because it had been 1 year and 3 months and the waranty was for a year ! I feel scamed ! Never buying from them again and going with GARMIN.

Moderator Edit: Clarified subject

[Guy_]

Hi @camiiipt - what is the problem you had with your watches? Is it fixable without replacing?

[MarreFitbit]

Hi there, @camiiipt. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense has stopped working. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

@Guy_ Thank you so much for trying to help!