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My experience with Sense and Customer Service

‎04-16-2025 06:59 - last edited on ‎04-24-2025 08:29 by Fitbit Moderator

‎04-16-2025 06:59 - last edited on ‎04-24-2025 08:29 by Fitbit Moderator

An expensive device, which some depend on for health reasons, should be dependable... especially through manufacturer required updates. If an update breaks your device, particularly when they are required to allow your device to continue functioning, the manufacturer should attempt to correct that for the customer regardless of the warranty state.

Moderator Edit: Clarified subject

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‎04-24-2025 08:32

‎04-24-2025 08:32

Hi there, @placer14. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconvenience you've been having with your Sense. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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