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My return is stuck in transit

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‎09-28-2021 22:14 - last edited on ‎09-29-2021 04:21 by Fitbit Moderator

‎09-28-2021 22:14 - last edited on ‎09-29-2021 04:21 by Fitbit Moderator

I sent my Fitbit back on 9/11 and it has been stuck somewhere in California. My replacement is dependent on the return but now I fear it won’t happen. Please advise as this is out of my control.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-29-2021 04:26 - edited ‎09-29-2021 04:29

‎09-29-2021 04:26 - edited ‎09-29-2021 04:29

Hi there, @LindsayJ83. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

 

Indeed, I've seen that your Sense is still in transit. However, our team is keeping recording of this. Once delivered, please allow 5 business days for our team to record the needed details. Then they will email you back with the details of your replacement. If you have any questions or concerns, please feel free to contact our team directly so they can provide you with further details. Click here to get connected.

 

Thanks for your understanding. See you around.

Maria | Community Moderator, Fitbit


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‎09-29-2021 10:44

In response to MarreFitbit

‎09-29-2021 10:44

My concern is that if it’s lost in transit I have no way to resolve.

Thank you,

Lindsay Joslin
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