My sense doesn't appear as a bluetooth device

[Mkrah]

My sense stopped syncing with the app on my android phone.  I stopped and restarted everything on my phone and the device, no help.  I deleted the app and then reinstalled it, no help.

I deleted my sense from the reinstalled app.  Then when I went to add it back, neither the phone or the app can see the sense as a bluetooth device.

How can I add it to the app if it can't see it?

Any ideas how to turn the bluetooth on the sense device, back on?

[Guy_]

Good troubleshooting. The Sense could be faulty but try restarting it again, and perhaps phone too, making sure that there is no other Bluetooth phone or device on.

[Converse]

if your still under your 90 days i would take it back and exchange it see if that fix's the problem.