My sleep isn't registering that I actually sleep

[NatfromNZ]

I’ve seen there have been a few issues with this the Sense not registering sleep, but I’ve tried everything I’ve seen on the Forum to no avail.  Some nights it thinks I don't sleep at all, others I may get 2 hours.  Very frustrating.

I’ve done a factory reset

Uninstall, reinstall

Changed the sensitivity to Normal

It’s firm on my wrist

I have a Samsung S20 < SM-G980F/DS

One UE Version 3.1

Android Version 11

My FitBit Sense version 44.128.5.49

Activations date 05 Aug 2021

HELP 

[KrisDC]

My Sense is only a couple months old and this is my 3rd night of it not tracking. Hoping someone has a fix

[PB1325]

I have had my Fitbit Sense for two weeks.  I have yet to get any information on my SPO2 or anything in my Health metrics.  My sleep info is crazy.  If I get up during the night that is it it will not track 😒 anything further much less give me a sleep score.  My first Fitbit, an already regret spending the money.

[NatfromNZ]

I’ve found some information.  It will only track/record if you are asleep for 3 hours or more.  If you get up during the first 3 hours, it will stop tracking, and if you were asleep for less than 3 hours, it won’t register the sleep. 

Hope that makes sense.  I can get up once or twice a night, so that’s why it’s not working. 

Don't know how to get someone from FitBit help to actually read and respond to my message!

[NatfromNZ]

I’ve found some information.  It will only track/record if you are asleep for 3 hours or more.  If you get up during the first 3 hours, it will stop tracking, and if you were asleep for less than 3 hours, it won’t register the sleep. 

Hope that makes sense.  I can get up once or twice a night, so that’s why it’s not working.  Useless. 

Don't know how to get someone from FitBit help to actually read and respond to my message!

[NatfromNZ]

Same.  Big fat waste of money.  One of the main reasons I got a smart watch was for my sleep.  

[PB1325]

I finally figured it out when I slept more than 3 hours. However, none of
my Health Metrics are registering. I really was hoping the SPO2 would work
for me but so far nothing. Fitbit customer support recommended doing a
complete factory reset which I have done twice and still nothing.

[KrisDC]

I restarted my watch and it's fixed now - bonus, the nights that didn't register appeared