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My steps from my Sense are not showing my app after sync

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‎11-07-2023 17:53

‎11-07-2023 17:53

Today my Sense shows that I have walked 4,537 steps but these steps don’t show in the app after syncing.

It has never happened before.

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Accepted Solutions

‎11-07-2023 19:12

‎11-07-2023 19:12

Hi @Libelula - if you have the new Fitbit App there are syncing issues.

Restart the phone and sync again. If this doesn't help hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start. Then sync again. It shouldn't lose data normally.

Restart the phone and sync again.

Author | ch, passion for improvement.

View best answer in original post

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2 REPLIES 2

‎11-07-2023 19:12

‎11-07-2023 19:12

Hi @Libelula - if you have the new Fitbit App there are syncing issues.

Restart the phone and sync again. If this doesn't help hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start. Then sync again. It shouldn't lose data normally.

Restart the phone and sync again.

Author | ch, passion for improvement.

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0 Votes

‎11-08-2023 07:15

In response to Guy_

‎11-08-2023 07:15

Thank you!!! I was able to sync my Sense to the app.

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