My watch is broken! Where can I send it to?

[Tommy700]

My watch is just showing blue dots and my app can’t find the watch. I’ve not had it a year. Can I send it somewhere to be repaired?

[Clove6060]

Have you tried holding down the button until it restarts? It is about 10 seconds or so. The blue dots are the Fitbit logo. 

If you can’t get past the logo, contact support.

There is no authorized repair service (that I’m aware of) except dealing with support.

https://myhelp.fitbit.com/s/support?language=en_US

[Donna0202]

Go on Contact Customer Support in the fitbit app they do online chat they go throght every thing with you if note works they send you an email with all the info and you send it back to them and they sort it for you I had mine about six months when my battery wasn't lasting a day I contacted them they was really helpfull and got it all sorted out for me really good service. hope this helps

[Donna0202]

Sorry It's changed go on help fitbit. Com then pick your watch scroll down to bottom will say let's talk click that then live chat comes up