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My wife’s Sense isn’t detecting her sleep.

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We both have had our watches since Monday.  I have no problems with mine, but hers doesn’t detect sleep at accurately.  It shows her awake until 3-4am even though she’s asleep.  She’s restarted the watch.  What other options are available to get this working? Thanks!

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I’m bumping this.  Last night, it showed her going to sleep at 5:08am and waking at 8:25am.  I know for a fact she was asleep by 1am and I woke her myself at 9:03am.  We’ve already rebooted the watch and used both normal and sensitive sleep settings.  

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Mine never records my sleep correctly, it shows me getting less than 4 hours of sleep some weeks. Not days, whole weeks... Luckily I bought mine for heart monitoring but it would be nice if it detected sleep with some accuracy. 

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