MyFitnessPal doesn't transfer data to Sense

[Mandarini]

Hi, 

I got my Fitbit sense this week and unfortunately, I am having many issues.

Though MyFitness Pal seems to be connected, calories and exercise don't get transferred to my fitbit watch. I also can't connect Spotify.

Thanks

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @Mandarini When it comes to the My fitness Pal connection, it is best to contact them since they handle this link up.

MFP troubleshoot guide

How to link MFP 

No calorie adjustment? 

What if data doesn't appear to be syncing? 

As for Spotify make sure that the app is open up on the phone and you might want to have it playing music. 

Also check the last question in the FAQ

[4everapeach]

I am having the same problem. Please help us to get this figured out or I am returning this fitbit sense.

[SunsetRunner]

@4everapeach - Fitbit cannot fix this problem because they did not develop the link between Fitbit and MFP.  MFP did. As @Rich_Laue said, you need to contact MFP for a solution. Did you try the links that Rich provided? 

[Rich_Laue]

@4everapeach the only things we can recommend 

• Revoke access to MFP and through MFP set this link up. This often is all that is needed
• Check MFP to see if they have a known issue that they are looking into. 
• Contact MFP to see if they can help you. 

MFP is responsible for this link to your fitbit account. 

[kawaiiko]

@4everapeach Did you try disconnecting the connection between fitbit and MFP and then restart your phone and try the link again?  

I had the same issue as you a while ago and that seemed to fix it.  It wasn't an immediate fix; I think i left it alone overnight and it automatically started working