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Need to charge my Sense twice a day

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‎04-27-2022 01:06 - last edited on ‎04-27-2022 14:33 by Fitbit Moderator

‎04-27-2022 01:06 - last edited on ‎04-27-2022 14:33 by Fitbit Moderator

Hi,
I used to have the ionic device and it lasted 3-4 days. I bought a new sense two weeks ago and even with disabled snoring detection, it can last only up to 17 hours without any training or anything that can turn on GPS. I tried almost everything I was able to find like factory reset, and turn of snoring detection, change screen wake to manual, set brightness to Dim and nothing helps... It feels really bad to charge a smartwatch twice a day.

 

Moderator edit: updated subject for clarity

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‎04-27-2022 14:32

‎04-27-2022 14:32

Welcome to the Fitbit Community, @Janok.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for trying to get them resolved before contacting us.

 

For instructions on how to extend your Fitbit device's battery life, please visit this article.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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