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New Fitbit Sense doesn't charge due to retracted pin in charger and no way to contact customer suppo

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‎07-10-2023 13:44

‎07-10-2023 13:44

Thanks to community support I found the issue. One of the 4 pins in the charging cable is fully inserted. I can't get it out with tweezer or even a strong magnet.

The WORST DESIGN EVER!!!!

I try to contact customer support to get a replacement but no luck. 

We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. in the meantime, please visit our Help Center for troubleshooting articles and our Community Forums.

I should have returned it within 30 days to Kohl's instead of waiting and trying to get help from Fitbit. Charging has been an issue since I got this thing.

No idea why engineers would design such a crappy charging cable. Not only that the tiny holes get dirty after wearing just a few hours when working out but those tiny pins retract. Shame on Fitbit. Keeping an eye on recall announcement. So many complaints about same issue.

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‎07-10-2023 14:09

‎07-10-2023 14:09

Finally I actually got a chat support. I told him about the issue and supposedly they send out a new charger. At the same time while chatting I checked Amazon and they have a 2 pack of chargers for $9 with free shipping arriving tomorrow. I ordered them as well. 7872 ratings with 4.5 average - The design is simply so bad and flawed that I don't think the new chargers will last long.

Next fitness tracker I check the design. Bought this one unseen from Kohl's with Kohl's cash. 

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