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New sense just took it out of the box and will not charge.

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‎06-10-2022 17:58

‎06-10-2022 17:58

I just received my sense in the mail today and it doesn't charge. I called and did everything they said and nothing works. I was told I have to wait for an email with two options one was 50%off and the other was a complimentary watch. So I'm told I have to wait another 7 days and hope they send a new one. No one would give me supervisor. I have had fitbit devices for 6 years this is the worst customer service I have ever had.

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‎06-10-2022 19:30

‎06-10-2022 19:30

Did you check the cord to make sure all 4 pins on the charging cable square are all equally prominent?  If not it can cause a “no charge”situation. This is a well known problem.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎06-10-2022 22:54 - last edited on ‎09-06-2024 10:59 by Fitbit Moderator

‎06-10-2022 22:54 - last edited on ‎09-06-2024 10:59 by Fitbit Moderator

Hi @karrylynnjackso - hopefully @Clove6060  advice turns out to be ok,  but there may be a plastic protection covering the back of a new watch which needs to be removed, and leave it on charge plugged into a computer port for a couple of hours.

If it's not possible to get it started get a refund. Don't get a replacement refurbished one. With a refund you can buy a new one which hopefully works.

Author | ch, passion for improvement.

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