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No internet, even though there is.

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‎11-26-2021 13:56

‎11-26-2021 13:56

I'm trying to pick new watch faces on the app for my new Fitbit Sense, however whenever I try to click on it it then tells me there is no Internet connection even though there is. Its as up to date as possible, I've uninstalled and reinstalled the app, restarted my phone and WiFi and still nothing. I just want to see new watch faces through the app. 

What can I do to fix this?

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‎11-26-2021 16:40 - edited ‎11-26-2021 16:43

‎11-26-2021 16:40 - edited ‎11-26-2021 16:43

 

Did you restart the sense and sync?

 

In the meantime, while you wait for someone who has had and resolved your specific issue:


Have you read through the manual to see if there is something here to help:
https://help.fitbit.com/manuals/manual_sense_en_US.pdf

Also you may find a solution here:

https://help.fitbit.com/articles/en_US/Help_article/2249.htm

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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