No order confirmation or receipt received after placing the order for Sense

[SidSin]

I placed an order for fitbit sense using net banking, the amount has been debited from my account but I haven't received a single email or confirmation or receipt.  Customer Support was unreachable. This is really bad customer experience, can someone please help with this issue?

I am from India and bought using this website: https://store-in.fitbit.com/products/sense

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SidSin.

Thanks for the details shared in your post and for providing a link. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I was able to see that our Support team reviewed your case already and provided a response recently. For more information, please check your inbox. 

[SidSin]

@LiliyaFitbit All the response from the support team were of no help. The teams seem to be clueless and redirecting from one person to another. I haven't received any resolution for the issue. It's been 2 days and not even a single confirmation of the order. Don't even know if the order will arrive or was it a scam.

[LiliyaFitbit]

Thank you for your reply, @SidSin.

I appreciate the update and I am sorry to hear you are going through this situation. I am sure our Support team is doing their best to help you and I suggest to keep working with them since they have already all the details and special tools to continue assisting you. I appreciate your understanding and look forward to getting you back on track.