No resting heart rate or sleep score-Sense

[AJG0112]

Got the Sense on 17th May and have had nothing but issues with it - doesn't provide a sleep score, or sleep stages and it's temporamental with the resting heart rate. I have done everything that has been suggested, customer support have been absolutely useless in their responses - telling me to turn the heart rate off and back on - you cannot do this with the Sense, it's automatically on and telling me to sleep longer at night, when I sleep 7-8 hours every night. I have done a factory reset twice, to no avail, I have adjusted the tightness of the band, worn it 2/3 fingers higher than my wrist, gone into every setting possible - and still no luck. My old fitbit tracked everything perfectly but the Sense does not and they do not want to admit the watch is faulty. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @AJG0112.

Thank you for informing us about the difficulties you experienced with your Fitbit Sense and for the troubleshooting steps you’ve performed.

Our records indicate that Customer Support is currently providing assistance to your case. I'm pretty sure they will do their best to provide a high level of support. For more information, please check your inbox. Thank you for your patience while dealing with this situation.

Have a nice day.