On-wrist phone calls don't work on Sense

[Balboaa]

My on wrist calls function don't wor, it just keep on loading

Moderator Edit: Clarified subject and updated label

[eezeepee]

@Balboaa How about this page. It's different than the information one:

https://www.fitbitionic.expertinquiry.com/ 

And your talking about wrist calls with the Sense?

[Balboaa]

yes, wrist call with the sense, it said cannot enable

btw, thank for your help, you been the sole help within Fitbit so far, appreciated

[eezeepee]

@Balboaa Hmm not too sure what you can do about the recall page. I would try customer service again first thing in the morning during the weekday. I know it's supposed to be 24 hours but I'm sure they have less available during the weekend.

As for the Sense wrist call, you're not seeing this in the Fitbit app?

You went through the setup where it gets you connected to the other Bluetooth connection "Sense Controls"?

[LizzyFitbit]

Hi there, @Balboaa. @eezeepee It's good to see you here and thanks for the screenshot.

@Balboaa Thanks for taking the time to share your feedback. Before anything else, I wanted to let you know that some of your posts were moved to this thread so you can receive more related replies, and keep the forums organized.

About your Sense, thanks for your efforts while working on this matter. Because your post didn't mention, make sure the Fitbit app is updated, as well as turn off other Bluetooth connections nearby to prevent any interference. Once that is done, please follow the instructions described in this help article to set up on on-wrist calls.