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Pool length setting won’t stay on 18m-Sense

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‎02-07-2022 23:10 - last edited on ‎02-10-2022 16:47 by Fitbit Moderator

‎02-07-2022 23:10 - last edited on ‎02-10-2022 16:47 by Fitbit Moderator

Can someone help? I have a new Sense, the pool I use is 18m, but the app keeps switching it back to 25m. I have tried changing it just before I swim and it says 18m, then afterwards I find it switched back to 25m. Any advice, it’s very frustrating. This didn’t become a problem until I had the Sense watch.

 

Moderator edit: updated subject for clarity

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‎02-10-2022 16:47

‎02-10-2022 16:47

Welcome to the Fitbit Community, @tracy_alice.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

In this case, I would recommend restarting your Watch by following these instructions.

 

In addition, our team has recently released a new version of the Fitbit app (3.54 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

Hope this helps.

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