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Poorly sense

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My Fitbit sense is 2 at the end of September as has worked perfectly fine up until today. It is me turning itself off after 2-3 minutes and then it takes me a good 10-15 minutes to get the it to turn back on again… the. It turns itself off. Done all the usual… clean, sync, restart etc….. I’m trying to get it to do the latest firmware update but alas… it turns itself off before it can update!!! Help… is it time to contact support????

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My typing is a bit rubbish, but you get the gist!! 

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My typing is a bit rubbish, but you get the gist!! 

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