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Profile photo and cover photo

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‎02-20-2024 10:11

‎02-20-2024 10:11

My fitbit account (web browser) won't let me change the profile photo or the cover image. I have tried multiple photos and I'll adjust the thumbnail, click upload and it takes me back saying it was updated but it hasn't changed. Not sure why this is happening again. 

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‎02-21-2024 04:34 - edited ‎02-21-2024 04:43

‎02-21-2024 04:34 - edited ‎02-21-2024 04:43

Hello @SailingJupiter and welcome to the Community.  This is a known issue.  Fitbit is aware.  There is no time for a fix.  I haven't tried, but have you tried changing it in your mobile app?

  • Tap on the you icon in the lower right
  • Tap on Friends, then You (your name tile)
  • Tap on the camera icon for profile or cover photo
  • You can browse your photos by tapping on the icon in the lower left

This won't help if your photo choice is only on your computer and not on your phone.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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