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Profile steps wrong!

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‎09-25-2021 08:52

‎09-25-2021 08:52

My profile average steps per day under “My Family” is showing 67k a day! My regular profile shows my true average 11k. Why is that?

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‎09-25-2021 11:19

‎09-25-2021 11:19

Hi @BlessedDad,

 

Can you send in a screenshot of your Family Account Dashboard?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2

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3 REPLIES 3

‎09-25-2021 11:19

‎09-25-2021 11:19

Hi @BlessedDad,

 

Can you send in a screenshot of your Family Account Dashboard?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎09-25-2021 17:52

In response to DramaQueenDiva

‎09-25-2021 17:52

I can’t see a way to share a screenshot or picture. 

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‎09-26-2021 04:38

In response to BlessedDad

‎09-26-2021 04:38

@BlessedDad   From time to time, that screen shows your last seven day total step count instead of your average daily step count.  If it persists, then it needs to be reported as a bug.  A bug like this is specific to the phone type.  Do you use Android or iPhone?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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