Quick replies are not working on my Sense

[KeithRH]

I'm not sure if anyone has come up with a solution to this problem that seems to be all over the internet. 

I've spent the best part of the day trying to work around it but cannot get the quick replies to work. 

I chatted with some one from FB today who has escalated the problem. With it being the Bank Holiday I'm not expecting a reply until next week. Its clear reading online this is not isolated, so why are FB not at least coming out and saying there is a problem.

This is really making me think about my decision to stick with FB. One of the biggest problems I had with the Charge 3 was syncing, and it seems the problems are not resolved. 

Would welcome any non patronising replies. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

@KeithRH Thanks for stopping by in the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

It seems that our Support Team has covered all possible troubleshooting steps to solve this issue. I understand that the outcome of your case with our team is not fulfilling your expectations, but keep in mind that every case is completely different from the others, thanks for taking the time to share your experiences and feedback. 

Please be advised that your case was forwarded to our higher tier of support. Someone will be in contact with you soon as possible.

Have a nice day.