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Reboot loop

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‎02-21-2023 15:16

‎02-21-2023 15:16

Put my Sense on this morning then a little bit later wouldn’t turn on. Followed instructions for reset the. The Sense went into a reboot loop just continuously tries to start then shuts down and tries to restart. Contacted tech service who kept trying to get me to sync to the app which wouldn’t work because the watch wouldn’t turn on. After awhile they finally sent me to tech service. I get an email stating my watch is out of warranty and nothing they can do to help me. The watch was given to me for Christmas 2021. So just 14 months old. But tech support did say I could go online and buy a new one and gave me a discount code to purchase new one. No thanks. I’ll go back to my old Apple Watch. No way I’ll buy another fit bit 

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‎02-21-2023 20:31 - last edited on ‎07-03-2024 10:15 by Fitbit Moderator

‎02-21-2023 20:31 - last edited on ‎07-03-2024 10:15 by Fitbit Moderator

Hi @Jzog  - did you try turning off Bluetooth on the phone and see if the rebooting stops.

If not it is damaged and as you have Apple watch that may be more reliable.

Your post is moved to the Sense forum.

Author | ch, passion for improvement.

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