Replacement Sense stopped working after 17 days worn

[Brimson]

Hi All, I received my replacement Sense on the 18 August. However ,today like the last Sense the exercise icon didn't work. I did the same as last time on the previous Sense. I reset the Sense however this time it kept rebooting & would not return to the home screen. I tried many times again but all i got was the Fitbit icon then reboot. Now after my run it's completely dead & unresponsive. It has a near full charge though. I have contacted support who will move it to a warranty claim. In the time I have had it since August, 3 of these weeks it wasn't used as I was abroad & never took it. You can't say it's been used much! I calculate this replacement has lasted 17 days worn! Unbelievable!

[Brimson]

I spoke to Fitbit & they are providing me with a replacement Sense under warranty. They did try and revive ,it but it was a no hoper! I hope this lasts longer!

[OldladyQ]

This has been the worst purchase ever, I gifted myself this fitbit after a $25 fitness watch I had for about 7 years that worked great, stayed charged for 7 days finally gave out on me. I've had my fit bit sense 6months, it only charges three days, dosent sync well, I can't use all the features and then it just stopped working. And getting really hot when I try to charge it I'm finally about to send it for  replacement and it randomly just starts working. Bases on these posts I fill like I should just wait till it gives out again, it sounds like the replacements suck as well. I'm so irritated worst $150 spent on a piece oof crap.

[EstuardoFitbit]

Hi @Brimson. It is nice to see you around. @OldladyQ, welcome to the community. 

@Brimson I'm glad to hear that you were able to resolve the issue with our support staff. If you have any more inquiries or worries regarding our service or your device, don't hesitate to get in touch with them again.

@OldladyQ I notice that you have already been in touch with our support staff, and they are helping you with the problems you indicate. Keep the lines of communication open so that you may get to the best conclusion possible.

[Brimson]

A refurbished Sense has been dispatched today, though not the colour I chose. They must be getting low. I wonder if the last one was refurbished too? My brother has a Sense and has had no problems with it. I guess I am unlucky!