Return of faulty sense

[Whiteflowers]

I purchased a new sense 6 months ago and it had fail to log my steps to my phone.

after hours of wasted time on the phone and via emails, and sending the photographs of the large Red Cross which appeared on my fit bit every time I attempted to sync, I was told to return it and a label was printed. After three weeks they acknowledged receipt of my watch and said they were sending me a replacement. After a further two weeks, nothing was forthcoming. I contacted them and they said oh wagtail colour was it, after five more days they dispatched it, however by this time I was on holiday and picked the fit bit up yesterday from my work address.

the new fit bit arrived in a battered box unsealed , containing two plastic bags , one with a watch face the other with a trap.  Small print said refurbished. I did not expected a second hand watch after only a few months and my watch is under full guarantee from John Lewis.

I tried to charge the watch but it does not work , I contacted fit bit and they say my case is closed ,they now bounce back every e mail. What’s the legal position for me

[Odyssey13]

Hi @Whiteflowers  you need to get with customer support and let them know what's going on. As for it being refurbished, that is in the warranty information. When they don't have a new device, they send a unit which has been returned and has been checked out before it goes out again. click to learn more.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options